Customer Service Skills for Technicians presents the customer service skills, behaviors, and attitudes necessary to be a highly successful technician in the trades. Technicians from all trades can learn the customer service skills needed to communicate effectively with both external and internal customers while troubleshooting technical problems. Self-assessment checklists enable technicians to evaluate their customer service skills and develop strategies to meet or exceed customer expectations. Customer service worksheets provide opportunities for technicians to apply key customer service concepts. Case studies highlight how technicians can use effective customer service skills in real-world scenarios.