Presented by Morteza Talebi - TRC

In the power utility industry, especially for front-line workers who perform field work, learning from practical experience is the most effective way for an organization to teach best practices and avoid mistakes. One common method is learning lessons from incidents, near misses, and good catches. An organization’s incident review process is a key growth point for achieving new understandings of systemic problems and using these insights to improve operational effectiveness. This presentation covers the organization’s response process to incidents, near misses, and good catches, factors that can limit the effectiveness of the interpretive process, and the most effective ways of incorporating these lessons into organizational operations.