Jeffrey Daniels

Electrical field service leaders are concerned with losing human capital as it requires the shifting or reallocating of economic and non-economic resources to maintain operations and financial goals. In this presentation, we will go over a qualitative study grounded in Herzberg’s two-factor theory that examined the relationship between general job satisfaction, employee motivation, and employee turnover intentions among 51 electrical field service leaders in the electrical field service industry who completed the Minnesota Satisfaction Questionnaire and the Motivational Trait Questionnaire. The implications for positive social change include the potential to improve work–life balance, shift more time invested into the local community, and update models incorporating a multicultural workforce in the services sector.